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Thank you to our volunteers for helping to solve people’s problems and making a difference to their lives

We’re celebrating our inspirational volunteers who dedicate their time to try to solve people’s problems and making a difference to their lives. To mark Volunteers’ Week we’re shining a spotlight on the remarkable contribution of our team of 84 volunteers (including trustees) who donate at least 642 hours each week in various roles to help people find a way forward.

Last year Citizens Advice Shropshire helped 7481 people with 22,498 problems – from housing and debt issues to benefits and employment rights. Our volunteers have played a crucial role ensuring people in Shropshire get the advice and support they need to get on with their lives.

Helen, Research and Campaigns volunteer, said:

“It’s a fantastic service that helps so many people in many different ways. I started out as a volunteer receptionist and wanted to carry on volunteering in some way after I was recruited as paid staff. I’m pleased to volunteer with the Research & Campaigns team.”

Jackie Jeffrey, CEO, said:

“Thanks to our amazing volunteers we are able to continue making a huge difference to people’s lives. Our volunteers give up their time for free to help people who may be going through problems to get back on their feet. Volunteering also brings its own rewards and is a great way to meet new people and learn new skills.”

Nationally, Citizens Advice relies on 23,000 volunteers who help provide support in 2,900 locations across England and Wales – helping 2.7 million people every year. Thanks to the contribution volunteers play in local Citizens Advice, two out of every three clients have their problem solved and four out of five say the advice received improved their lives.