Skip to content Skip to footer


Pension Wise is now part of MoneyHelper

Pension Wise is now part of MoneyHelper.

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper. Find out more about getting #pensions guidance at

If you’re over 50 get free, impartial guidance about your defined contribution #pension through Pension Wise, which is now part of MoneyHelper. Book your appointment at by calling 0800 138 3944.

Do you have money worries or are you worried about debt or budgeting? Help is available


  • Please don’t put off dealing with your debt. The longer you leave it before asking for help, the more likely the amount of money you owe is going to increase.
  • Please do not borrow money at high interest rates, including money from illegal lenders. This will put you into greater debt.
  • There are organisations that provide free, confidential, and impartial advice and support with your money worries.
  • If you don’t pay your rent arrears and they continue to increase, your home may be at risk.

Please click here for information about where to get help

Shaping Places Food Insecurity Focus South West Shropshire

Tell us your experience of getting FOOD ON A BUDGET in South West Shropshire. For more information click on flyer below.

Shaping Places flyer

Check, switch and save on your energy bills

We’re taking part in Big Energy Saving Winter. Find out how you can Check, Switch and Save on your energy bills today by visiting our campaign website

Take the Big Energy Saving Winter quiz to test your knowledge and get tips to help you save money on your energy bills this winter

If you have money worries, rent arrears or are experiencing hardship because of Coronavirus, help is available in Shropshire

Shropshire Council:

  • Local Support & Prevention Fund 0345 678 9078
  • Coronavirus Helpline 0345 678 9028

Citizens Advice Shropshire: 03444 99 11 00

Citizens Advice Telford & The Wrekin: 0300 330 1165

Help to Claim (Universal Credit) England: 0800 144 8444

Low cost & emergency food

Coronavirus: Warning to residents on scam calls claiming to be NHS Test and Trace

Shropshire Council’s trading standards team want to make residents aware of reports of a new telephone scam about NHS Test and Trace that is coming to light.

Callers are contacting residents saying they are from NHS Test and Trace, and telling the resident that they have been in contact with someone suffering from COVID-19, and need to have a test sent out to them.

This is then followed with a request for the resident’s bank details; the caller states that the test and results cost £500.

Currently, coronavirus test kits are provided by the NHS so they are therefore free of charge. The Department of Health and Social Care has spoken out about this particular scam, with Dr Jenny Harries, the Deputy Chief Medical Officer for England, saying that legitimate calls would be “very obvious”.

Our trading standards team have been made aware of this, and want to urge people not to fall for this scam. If you need a test sent out to you because you are unable to attend a test site, this is done for free; both delivery and collection, followed up by the result.

Important! NHS Test and Trace will NOT:

  • Ask you for details of card or bank account numbers
  • Ask you to set up a password or PIN number over the phone
  • Ask you to provide or fill in social media login details
  • Ask you to download anything
  • Ask you to call a premium rate number, such as those starting 09 or 087.

Scam text messages often encourage the recipient to click a link that redirects them to an unsecured website where personal information may be stolen.  

NHS Test and Trace will only ever call from the number 0300 013 5000, or you will be texted from “NHS”.

Our trading standards team strongly advises you to take the following actions to protect yourselves:

  • Only purchase products from recognised and legitimate retail sources, and when it comes to medicines and medical devices this should be a registered pharmacy
  • Take a moment to think before parting with money, and consider what would be a reasonable price to pay for the product you wish to buy
  • Don’t be rushed into making decisions
  • Don’t assume everyone and every product that is advertised is genuine; rogues and scammers are well practised at the art of persuasion, and they can appear very professional and legitimate with calls often not being “very obvious” that they are scams
  • It’s OK to reject, refuse or ignore requests from traders, whether this is someone calling you on the phone, standing on your doorstep or sending you an email.

If you have any concerns about trading practices relating to COVID-19 or any other issue, you should report these to the Citizens Advice Consumer Service on 0808 223 1133.

Keep informed and sign up to our daily coronavirus email updates

Shropshire Council wants to keep you as up to date and informed as possible. To help us do this, we have developed a coronavirus update that will be sent daily at 8pm via email to anyone who has signed up to our e-bulletins.

This update includes the day’s key Shropshire Council news, and some key news from our partners, relating to coronavirus-linked issues. Please click here to sign up for the updates.

Please do encourage your family and friends to sign up to the updates too. This will help us keep everyone up to date with the rapidly-evolving crisis.

Test yourself in our scams quiz and read our top tips to protect yourself from being scammed

This year’s Scams Awareness campaign kicks off on 15 June.

It’s an opportunity to help your community be #ScamAware so they can stop scammers all year round, not just during the coronavirus crisis.

Lots of scammers are using coronavirus to trick people into giving them money or personal information.

We’re here to give you the skills and confidence you’ll need to stop scams in their tracks. Check out our website for more info

How #ScamAware you? Be #ScamAware and learn ways to stop 🛑 report 📞 and talk 🗣️ about scams. Test yourself in our scams quiz and read our top tips to protect yourself from being scammed.

Thank you to our wonderful volunteers for their dedication

As part of Volunteers’ Week, which runs from 1 to 7 June, Citizens Advice Shropshire wants to thank volunteers for their contribution throughout the year and support during the crisis.

Over 70 volunteers at Citizens Advice Shropshire contribute 366.6 hours each week.

In the last year, Citizens Advice Shropshire has helped 7,529 people with 29,698 problems, such as debt, housing, benefit and employment issues.

Hannah, Generalist Adviser at Citizens Advice Shropshire said:

“Citizens Advice provides a unique service to everyone, in being a first port of call on such a massive range of issues – everything really. I use my skills to help people find the information and answers they need. I love that feeling of knowing that someone might feel better after coming to Citizens Advice than they did before”.

Jackie Jeffrey, Chief Officer at Citizens Advice Shropshire said:

“Throughout the year our wonderful volunteers contribute their time and energy to make a huge difference to people’s lives and help keep our vital service running.

“I cannot thank them enough for their dedication and support at this time”.

Coronavirus Testing in Shropshire, Telford and Wrekin: What You Need to Know

Issued by: Shropshire, Telford & Wrekin Sustainability and Transformation Partnership (STP)

Who can get tested?

Testing for coronavirus (COVID-19) has been expanded to everyone over the age of five with symptoms. People can ask for a test if they, or a member of their household, have the recent onset of any of the following symptoms: 

  • a new continuous cough
  • a high temperature
  • a loss of, or change in, your normal sense of smell or taste (anosmia)

The test needs to be done in the first five days of having symptoms (it is better to apply for a test in the first three days if possible).

Members of the public (who are not essential workers) who have symptoms of coronavirus should use the national booking system by visiting

Those who do not have any access to the internet, or who have difficulty with the digital portals, are able to ring a new 119 service to book their test.

People experiencing any of the above symptoms and their household members should self-isolate immediately. If you need medical advice about your symptoms use NHS 111 online or call NHS 111.  

Testing for essential workers

Essential Workers and members of their household who have symptoms can use the dedicated local arrangement (by speaking to their employer) or should register for a test through the Self-Referral and Employer Portals on

Care Homes in England can continue to register for delivery of tests for all their staff and residents, whether or not they have symptoms:

How to get tested in Shropshire, Telford & Wrekin

Testing can either be done at home by applying for a home testing kit or by registering for an appointment at a drive-through testing centre.

Testing is provided at drive-through testing centres, currently by appointment only, and the correct booking procedures must be followed in order to avoid being turned away.

In Shropshire, Telford & Wrekin this may be at a Mobile Testing Unit based in a temporary location in Shropshire, or further afield, at a regionally based drive-through testing centre.

The test itself involves taking a swab of the inside of the nose and the back of the throat, using a long cotton bud. This can be done by the person themselves or by someone else. Results of the test and subsequent advice will be provided.

Victoria Rankin, Executive Lead for People for Shropshire, Telford & Wrekin Sustainability and Transformation Partnership, said: “If you have symptoms of coronavirus you should book a test as soon as you can, ideally in the first three days. 

“Testing will help keep NHS and other public services running smoothly, allow people to return to work as quickly as possible and help keep those who are vulnerable safe.

“The Mobile Testing Units based in temporary locations in the county have increased our testing capabilities, so we hope they will be well-used by those that need them.”