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Help us make a real difference to people in your community

Citizens Advice Shropshire (CAS) has been part of the local community since 1939. We provide free, independent, confidential and impartial advice to everyone and campaign to improve the policies that affect people’s lives.

The Citizens Advice service is the largest advice-giving network in the UK with over 3,000 outlets and 20,000 volunteers. It’s a great organisation to be part of with many benefits for our volunteers.

We couldn’t make such a difference without you.

There’s support every step of the way

We are looking for volunteers who care about the work we do and are committed to our aims and values. We will train you and give you support from when you join and then ongoing as you develop in the role you take on.

Volunteering with Citizens Advice Shropshire means you will be joining a team of volunteers who had a variety of roles.

Take the Citizens Advice quiz to see what role may be most suited to you.

 Current volunteer opportunities

Citizens Advice Shropshire is currently recruiting to the roles of Assessor, Generalist Adviser and Form Filler to commence training in August.


The role of the assessor is to identify the most appropriate next steps for a client.

Generalist Adviser

The role of the adviser is to help clients to explain, explore and clarify their problems before explaining to clients the choices that they have so that clients can decide what they want to do, and then provide additional support if necessary.

Form Filler

This role supports clients to fill in forms for benefits such as PIP and AA as well as assisting with mandatory reconsiderations and appeals.

All of the above roles have equal importance, as everyone is a part of the advice team, helping our clients.

We will be holding on-line Information and Recruitment Sessions shortly, so if you would like to register an interest in these, or have any further questions, then please email Cris Willis at