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Our service is provided by a combination of paid staff and volunteers. We  currently have one vacancy for paid staff.

Are you passionate about making a difference, making society fairer and working for an organisation that values diversity, promotes equality and challenges discrimination?
If so, you can help us. We are looking to employ a

Telephone Assessor/ Trainee Telephone Assessor

Salary: £23,946 – £ 24,914 FTE depending on experience + Pension Contribution
Contract: Full time 37 hours per week. Fixed term until 31 March 2025. Further extension of contract subject to funding
Holidays: 28 days + Bank Holidays
Location: Shrewsbury Office
Start: As soon as possible

In this role, you will be responsible to one of our Advice Services Managers.
• Working as part of a paid staff and volunteer team answering calls from our Shropshire Adviceline Telephone Service.
• Progressing to interviewing clients face to face in our Shrewsbury Office.

Further details and application form (no CVs) are available below:
0 How to apply
1 Telephone Assessor Job Description and Person Specification April 24
2 CAS Policies and Principles
3 Application and equal opportunities form
4 Guidance notes for applicants
5 CAS Ex-Offenders Policy 2020

Closing date: Midnight Monday 6 May 2024
Interviews: Tuesday 14 May 2024 in our Shrewsbury Office

We encourage and welcome applications from people of all backgrounds.


We regularly recruit volunteers for a variety of positions if you would like to help to provide our much needed service.

Job opportunities with other local Citizens Advice in England and Wales