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Get advice

Due to Coronavirus we are unable to provide a normal service and we apologise for any inconvenience caused.

Ways to get advice

  • on the telephone

Check our news page for any temporary changes to our telephone and opening hours.

Universal Credit: Help to claim – we can support you in the early stages of your Universal Credit claim, from the application, through to your first payment. Find out more here. 

Telephone advice:

Adviceline Shropshire: 03444 99 11 00

Text relay: 03444 111 445

Telephone advice is available: Monday to Friday 10:00 to 16:00

Citizens Advice Consumer Helpline: 0808 223 1133

Text phone: 18001 0808 223 1133

Consumer helpline is available: Monday to Friday 9:00 to 17:00

Offices

All of our offices are currently closed to the public

Outreaches 

All of our outreaches are currently closed to the public