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Five reasons to join us as a trustee

We are looking for some very special people to join our board of trustees. We at Citizens Advice Shropshire (CAS) have been part of the local community since 1939 offering free, independent and confidential advice on issues that affect people’s lives. As part of the national Citizens Advice network, we make a real difference to our community. Our trustees are an important part of that team overseeing our direction and service delivery and often offering guidance and support in their own fields of expertise. If you think that you might like to get involved in our invaluable work, here are five very good reasons to help you make up your mind.

It’s a hugely fulfilling role

As a trustee, you would be helping to deliver an invaluable local service that helps thousands of people across the county every year to find a way forward.  In 2019/20 we dealt with almost 30,000 queries from over 7,500 people. Find out more about the work we do here.

Nationally, the Citizens Advice service is the largest advice-giving network in the UK with over 3,000 outlets and 20,000 volunteers. It’s a great organisation to be part of with many benefits for our trustees and volunteers. More information on our national organisation can be found here.

Your expertise could make all the difference

Trustees are volunteers who use their skills, knowledge and experience to help guide and govern CAS. They work with the Chief Executive and other staff to shape strategy and give direction. You can read more about the role of a trustee in the Charity Commission guide The Essential Trustee.

We are particularly interested in recruiting trustees or honorary advisors (see below) with a background or expertise at a senior level in one or more of the following areas:

  • Finance and Accounting
  • Managing Investments
  • Strategic Information & Communications Technology
  • Legal Services
  • Fundraising

A few hours a month is all you need

Our trustees attend approximately six board meetings a year, our AGM and additional sub-groups which normally take place in alternate months. In addition, we have a Trustee Development Day once a year and additional training sessions. In 2015/16, the 2500 local Citizens Advice trustees said that they spent an average of just over 8.5 hours every month undertaking trustee business. Trustee board meetings are usually in the evenings to allow people to fit around full-time employment or studying. All trustees are volunteers but we do pay out of pocket expenses, such as travel to-and-from meetings. 

If your time is limited, explore the honorary adviser option

We’ve introduced an honorary advisor role for those who want to get involved but are not able to commit sufficient time to the role of trustee. Honorary advisers are not trustees but will offer advice and support on specific areas of expertise and occasionally participate in meetings. It’s a great way to help the charity at a strategic level in a particular or specialist area without taking on the full trustee role.

Boost your own professional development

Being a trustee can help you gain experience of strategy and leadership. As a non-executive director you will be involved in setting a strategic vision, influencing and negotiation which will help you boost your CV or kick-start your corporate social responsibility programme. As a trustee at Citizens Advice you would join around 2,500 trustees across England and Wales in 300 local services as well as giving you access to national events and training opportunities. For more information visit the national Citizens Advice website. We would be delighted to hear from you. If you would like to join us as either a trustee or honorary advisor, please download an application form and email it to Chris Boote at If you would like an informal chat about either role please e-mail and provide your contact details. We look forward to hearing from you.