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Citizens Advice Shropshire thanks its volunteers for their vital support during cost-of-living crisis 

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As the cost-of-living crisis bites, Citizens Advice Shropshire has seen a huge number of enquiries from local people struggling to stay on top of household bills. 

Thanks to the tireless dedication of its volunteers and staff, Citizens Advice Shropshire has continued to give essential advice and crisis support to help people find a way forward. 

As part of Volunteers’ Week, which runs from 1 to 7 June 2022, Citizens Advice Shropshire wants to thank its volunteers for their exceptional contribution to the charity and local community. 

 44 volunteers at Citizens Advice Shropshire contribute 277 hours each week.  

In the last year, Citizens Advice Shropshire has helped 7109 people with 26,620 of problems, such as debt, housing, benefit and employment issues.   

Chas, volunteer adviser at Citizens Advice Shropshire has volunteered for 12 years. They said: 

“Volunteering provides a sense of purpose however with Citizens Advice one gets the feeling that we really are on the front line, helping people with real life concerns such as benefits, debt or housing issues. For some clients, Citizens Advice, is the only source of help available and I feel privileged that in some way I can help.   

Volunteering helps to keep me in contact with what is going on in our society and with a need to keep up to date with various advice and information areas fulfils my need to ‘never stop learning’ ” 

Jackie Jeffrey, Chief Officer at Citizens Advice Shropshire said: 

“We have an incredible team of volunteers who freely give their time and skills to ensure people in Shropshire can get support in their time of need.  I’m particularly proud of the immense dedication they’ve shown during the ongoing cost-of-living crisis, when demand for our help is so high. Their dedication and commitment knows no bounds. We simply couldn’t do it without them.” 

If you’re interested in finding out more about volunteering with Citizens Advice Shropshire visit

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We give people the knowledge and confidence they need to find their way forward – whoever they are, and whatever their problem. 

Notes to editors: 

  1. Citizens Advice is made up of the national charity Citizens Advice; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service. 
  2. Our network of charities offers impartial advice online and over the phone, for free.  
  3. We helped 2.8 million people face to face, over the phone, by email and webchat in 2019-20. And we had 34.5 million visits to our website. For full service statistics see our monthly publication Advice trends. 
  4. You can get consumer advice from the Citizens Advice consumer service on 0808 223 1133 or 0808 223 1144 for Welsh language speakers.