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About us

Citizens Advice Shropshire (CAS) has been part of the local community since 1939. We provide free, independent, confidential and impartial advice to everyone  and campaign to improve the policies that affect people’s lives.

CAS also provide specialist services including:

  • Shropshire Information Advice and Support Service (IASS) acts as a first point of contact for parents and carers of children and for young people aged up to 25 who have special educational needs and disabilities (SEND) or related health and social care needs.
  • Pension Wise is a free and impartial government guidance service about the different ways you can take money from your pension.
  • Our debt team provides specialist advice on managing your money and dealing with your debts.

Our main offices located in Oswestry, Ludlow and Shrewsbury are currently closed for face to face appointments.

You can access advice and information by ringing our telephone advice line 0808 278 7894 ( text phone: 18001 0800 144 8884) Monday to Friday 10am to 4pm. All calls are free from landlines and mobile phones.

Our service is operated by staff and volunteers and we are very grateful for all their commitment and hard work in helping us to achieve our charitable goals. We couldn’t do it without you.

We’re an independent charity and part of the national Citizens Advice network

For more in depth information about our impact (2020/21) click here.

Partnership working

Citizens Advice Shropshire is proud to work in partnership with a number of statutory and voluntary sector agencies.  In delivering Advice, Advocacy and Welfare Benefits for adults, funded by Shropshire Council, we work in partnership with A4U, Age UK Shropshire Telford & Wrekin and Taking Part. The Information Advice Support Service, which is supporting 0-25 year olds and is jointly funded by Shropshire Council and National Children’s Bureau, we deliver together with A4U.