Privacy policy and use of cookies

Citizens Advice Shropshire is committed to safeguarding your privacy, while providing a high quality of service. Citizens Advice Shropshire will treat your personal information as confidential and your details will not be given or sold to anyone.

We will use the information collected on-line to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.


We use cookies* on this website to:

  • track aspects of user visits, including the length of a user’s visit, their browser, geographic location and the use of the search facility on this website
  • remember users selected contrast and/or text resizing style preferences for this website
  • record a user’s video preferences for our YouTube videos viewed on this website.

Cookie name, purpose and expiry details

*cookie – a bit of information kept on a user’s computer.

† For more information:

How you can manage or delete cookies

If you don’t want to receive cookies, you can change settings in your web browser so that your browser tells you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies, the Help function within your browser should tell you how. Alternatively, these sites can provide more information on how to do this:

Your personal information

When you provide Citizens Advice Shropshire with personal information, for example, when using the feedback or volunteer request forms, we take steps to ensure that your information is treated securely.

Note: The information contained in this page only covers this website – – and all pages within it; other websites linked from this website are not covered. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site. Wherever possible external websites will open in a new tab or window to alert you to the fact that you have left our site.