Volunteer roles

We recruit volunteers for a variety of roles. Each role has different responsibilities and requires different commitments. Below is an outline of some of the roles:

Generalist Adviser General Advisers help clients to explain, explore and clarify their problems. The advisers have access to a comprehensive information system to help clients and there is always a supervisor on hand to help with difficult problems. The adviser then explains to clients the choices that they have so that clients can decide what they want to do. Advisers also help clients by filling in forms, drafting letters, making phone calls and calculating benefits.Generalist Advisers are expected to volunteer at least 1 day per week (from 9.30am to 4pm). They follow a free and comprehensive training programme that takes about 1 year. During that year trainees spend about 4 months undertaking theoretical work before practising their advice skills under supervision. During the training period you are expected to volunteer 1.5 days a week. However, in line with our equal opportunities policy flexibility in hours maybe possible where appropriate. The training is structured and well recognised.
Gateway Assessors Gateway assessors help clients get the right help in the fastest time possible. They assess people’s needs, either face-to-face or over the phone, and identify the most appropriate course of action. That might be self-help information, referral to a specialist organisation or an appointment with a CAB adviser.
Receptionist Our receptionists are an integral part of the team, managing ‘front-of-house’ on the basis of infomration provided by the advice session supervisor. As a receptionist you would: to meet and greet clients and other visitors, ensure clients know what is happening an how long they have to wait, explain the services available, point out leaflets, lists and self-help materials, monitor client numbers and waiting times, maintain the reception area, enter information into computer systems. The receptionist is the first point of contact for people visiting the bureau and as such you need to: have a good manner when talking to people, have basic computing skills, have an understand of and commitment to confidentiality, be friendly and approachable. Specific qualifications and experience are not necessary. Relevant training will be provided.
Administrative Support Workers This role involves assisting to keep the administrative procedures in the bureau working smoothly. This could involve word processing, file management, scanning, photocopying, using databases and spreadsheets, arranging events, and other administrative tasks. Ongoing development training is available.
Campaigner As a campaigner you could: complete and collate evidence forms recording clients problems, identify and raise relevant issues in the bureau, conduct research and write reports, get involved in media campaigning.
Trustee Board Members From time to time, opportunities arise for suitably skilled members of the community to become trustees of CAS. Some trustee roles require specific skills, but we welcome people of all ages (over 18), backgrounds and experience. As a trustee, you would assume collective responsibility for the governance of the charity. You would participate in the determination of its strategic direction, shape its broad policy, and strive to ensure its sustainable development. There will be some training opportunities to help you develop into your role. We seek volunteers who want to contribute to our community’s well-being and who are committed to the aims and values of CAS. You should possess good team working skills and normally have sound management experience gained in the public, voluntary or private sectors.
Overall, the Trustee Board seeks members who have knowledge, experience or interest in one or more of the following areas: business planning, human resource management, health and safety, finance and accountancy, information and communication technology, law (company, charity, employment), premises management, publicity and public relations, legacies and fund-raising, quality assurance, lobbying and campaigning. Meetings of the management board and its sub-committees and working groups take place in Shrewsbury. Board meetings are usually held in the early evening, while committee meetings and other activities normally take place during the day. Trustees must be prepared to commit at least 12 hours per month to the role, and we hope that most will serve for several years.

We welcome interest from all sections of the community we serve.

If you are interested in becoming a CAB volunteer, please phone 07910 872 592 or fill in a volunteer enquiry form.